Course curriculum

  • 1

    Welcome to Total Patient Care Delivery Model

    • Welcome to TPCDM (Video)
  • 2

    Part 1: Set up for Success – Marketing and Sales spearheading the initiative internally and externally

    • Presentation Slides: TPCDM- Part 1

    • Tactical Plan Part 1

    • TPCDM Graphic

    • 1. What is the Total Patient Care Delivery Model? (Video)

    • 2. Define Your Goals (Video)

    • 3. Identify Potential Partners (Video)

    • 4. Building your Total Patient Care Delivery Model (Video)
  • 3

    Part 2: How to operationalize and systematize – Ops, Marketing, and Sales working seamlessly for the greatest outcomes

    • TPCDM Hospice Checklist

    • Quarterly Goal Alignment

    • Care Coordination Home Health and Hospice

    • GENERAL Indicator Golf - BLANK

    • Client Screening For Home Health to give to In-Home Care

    • Monthly Scorecard

    • Revving Up Manual - Home Health & Hospice

    • Presentation Slides: TPCDM- Part 2

    • Patient screening for In-Home Care to give to Home Health and Hospice

    • Tactical Plan Part 2

    • 1. Putting it in practice (Video)

    • 2. Sister Companies (Video)

    • 3. Reveal Visits (Video)

    • 4. Validation of Targets, DX focus, Sales Process, and Post Acute Care Collabs (Video)

    • 5: Goal Alignment and Co Marketing Strategies (Video)

Instructor(s)

Co-Owner

Melanie Stover

Melanie Stover brings an extensive clinical sales background to the organization. She has worked in various territories as a successful sales leader as well as a top producer. Melanie has led numerous workshops and field training programs for clients, focusing on training clinicians to be better salespeople and training professional salespeople to produce more in less time through account management, successful selling skills, sales leadership, personal branding, time management, and improved customer service. Melanie is the author of numerous articles and manuals including: Dx Sell - A Diagnosis Based Selling system Care Partners - A guide to reducing readmissions Revving up referrals - Target Markets Therapy Departments a secret source of referrals She is an Occupational Therapist with an MBA in Marketing and a Master’s of Science in Information Systems Management. Melanie has been a consistent speaker for the Home Care Industry. Live events include: NAHC, CAHSAH, TAHC, HCAF, HCAOA, and numerous Corporate National Meetings on the topics of Sales and Field Marketing. Today Melanie currently leads and coaches organizations throughout the country.