Instructor(s)

Co-Owner Melanie Stover

Melanie Stover brings an extensive clinical sales background to the organization. She has worked in various territories as a successful sales leader as well as a top producer. Melanie has led numerous workshops and field training programs for clients, focusing on training clinicians to be better salespeople and training professional salespeople to produce more in less time through account management, successful selling skills, sales leadership, personal branding, time management, and improved customer service. Melanie is the author of numerous articles and manuals including: Dx Sell - A Diagnosis Based Selling system Care Partners - A guide to reducing readmissions Revving up referrals - Target Markets Therapy Departments a secret source of referrals She is an Occupational Therapist with an MBA in Marketing and a Master’s of Science in Information Systems Management. Melanie has been a consistent speaker for the Home Care Industry. Live events include: NAHC, CAHSAH, TAHC, HCAF, HCAOA, and numerous Corporate National Meetings on the topics of Sales and Field Marketing. Today Melanie currently leads and coaches organizations throughout the country.

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Course curriculum

    1. Welcome to "How to Turn a Caller into a Client" Inquiry Training for Private Pay

    2. Caller to Client Section #1

    3. Call to Client Section #2

    4. Call to Client Section #3

    1. Resource Info

    2. Home Care Sales Inquiry Form

    3. Inquiry Protocol Sheet Aide or Caregiver

    4. Caller Inquiry Graphic (Print)

    5. Mystery Inquiry Performance Review Transition to Home Assessment

    6. Mystery Inquiry Performance Review

About this course

  • Free
  • 10 lessons
  • 1.5 hours of video content

Are you ready to begin?

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